Section 1: What we do with your information
When you purchase something from our shop, we collect the personal information you provide as part of the buying and selling process. This may include your name, address and email address.
When you browse our shop, we also automatically receive your computer’s internet protocol address, known as your IP address. This helps us understand your browser, operating system and how our website is being used.
With your permission, we may send you emails about our shop, new products and other updates.
Section 2: Consent
How do I give my consent?
When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange a delivery or return a purchase, we understand that you consent to us collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your consent or provide you with an opportunity to say no.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time by contacting us at:
Section 3: Disclosure
We may use your personal information for the following reasons:
- To process your order or orders.
- To serve website content and advertisements to you.
- To administer this website.
- For statistical purposes and to monitor website performance.
- To notify you of products, special offers or news, where you have consented.
- To notify you of a prize win, if you have entered and won a competition.
- To contact you by email, telephone or in writing where this is relevant to your relationship with us.
- To share your details with selected third parties for promotional use, only where you have actively consented.
If you create an account while shopping on this website, you may be given the option to opt in to receive information by email. If you agree, we may contact you to notify you of products, special offers or news.
You may unsubscribe from email newsletters at any time by clicking unsubscribe on our email newsletters, or by contacting our customer service team at info@the-attendant.com.
Please be aware that we may disclose your personal information to the police or any other regulatory or government authority investigating suspected illegal activities if we are asked to do so.
Section 4: Shopify
Our shop is hosted on Shopify Inc. Shopify provides us with the online ecommerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and general Shopify application. Shopify stores your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your payment card data. It is encrypted through the Payment Card Industry Data Security Standard, known as PCI DSS.
Your purchase transaction data is stored only for as long as is necessary to complete your purchase transaction. Once this is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI DSS, as managed by the PCI Security Standards Council. These requirements help ensure the secure handling of payment card information by our shop and its service providers.
Section 5: Third party services
In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third party service providers, such as payment gateways and payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for purchase related transactions.
We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
Certain providers may be located in, or have facilities located in, a different jurisdiction to either you or us. If you proceed with a transaction involving a third party service provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
Once you leave our shop’s website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
When you click links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 6: Security
To protect your personal information, we take reasonable precautions and follow industry best practice to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with payment card information, the information is encrypted using secure socket layer technology, known as SSL, and stored with AES 256 encryption.
Although no method of transmission over the internet or electronic storage is completely secure, we follow all PCI DSS requirements and implement additional generally accepted industry standards.
Section 7: Cookies
Cookies are small text files stored on your computer when you visit certain web pages. On this site, we use cookies to keep track of how you use our site, what you have in your basket and to remember you when you return.
Cookies cannot harm your computer. We do not store personally identifiable information, such as payment card details, in cookies we create. We do use encrypted information gathered from cookies to help improve your experience of the site, including helping us identify and resolve errors.
| Cookie |
Purpose |
| _session_id |
A unique sessional token that allows Shopify to store information about your session, such as referrer and landing page. |
| _shopify_visit |
Stores no data and persists for 30 minutes from the last visit. Used by Shopify’s internal statistics tracker to record visits. |
| _shopify_uniq |
Stores no data and expires at midnight of the next day. Counts the number of visits to a shop by a single customer. |
| cart |
A unique token that persists for two weeks and stores information about the contents of your cart. |
| _secure_session_id |
A unique sessional token used to support secure browsing. |
| storefront_digest |
A unique token used to determine if a visitor has access when the shop has a password. |
We also use basic Google Analytics cookies for tracking site performance and usage. Google Analytics cookies help remember what a user has done on previous pages or interactions with the website. Google Analytics does not store personal information about users.
To learn more about cookies and how to manage them, visit aboutcookies.org.
Third party cookies
When you use this site, you may notice some cookies that are not related to Noir Espresso Ltd trading as Attendant or Shopify. For example, when you visit a page that contains embedded content from a third party platform such as Vimeo, you may be sent cookies from those websites.
We do not control the setting of third party cookies, so we suggest you check the relevant third party websites for more information about their cookies and how to manage them.
We are not responsible for the content of external websites.
Section 8: Your information
By using this site, you confirm that you are legally capable of entering into binding contracts and that the personal information you provide is accurate, current and complete.
You also agree to notify us immediately of any changes to your personal information by updating your online account or contacting our customer service team.
Section 9: Law and jurisdiction
This site is governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non exclusive jurisdiction of the courts of England and Wales.
Section 10: Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Please review it frequently.
Changes and clarifications will take effect immediately once posted on the website. If we make material changes to this policy, we will notify you here that it has been updated.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue selling products to you.
Section 11: GDPR
To comply with changes to data protection law introduced on 25 May 2018, we followed a legitimate interest and re consent campaign for all email addresses stored on our database.
We followed the legitimate interest rule where someone had engaged with a Noir Espresso Ltd trading as Attendant email, or transacted on our website, within the previous two years.
Anyone who did not fit this criteria was asked to opt in. Anyone who failed to opt in had their information removed. Anyone signing up after 25 May 2018 is asked to opt in by completing a consent form.
Section 12: Questions and contact information
If you would like to access, correct, amend or delete any personal information we hold about you, register a complaint or request more information, please contact us.
